Festive opening hours for technical service and parts logistics

Click here

For parts requests, please contact our logistics partners.

The Americas

Parts Town Logo

UK and Rest of World

Parts Town Logo

Service and maintenance requests

The Americas

[e] service@flexeserve.com
[t] 833 955 8300 (toll-free)

In the Americas, we have 24/7 technical service coverage during the festive period.

UK and Rest of World

[e] customer.support@flexeserve.com
[t] +44 (0) 1455 638300

For our festive customer support hours in the UK and RoW, please click here.

To enable a speedy solution, please have the following information at hand ...

1

Serial number

The serial number is detailed on the rating plate, located on the top rear of the unit – or on the side of the control panel, located behind the pull-down panel in the base of the unit.

2

Details of the fault

E.g. Zone 1 is not reaching temperature (the more detail you can provide here, the more likely a first-time fix can be achieved).

3

Store contact name / store address / telephone number

To advise on-site time and who we report to upon arrival at the store.

4

Access time

Please let us know when we can gain access to the unit.

5

Photograph

Please provide photographs, where possible, of the front of the unit and control panel powered on, if safe to do so.

Flexeserve Zone 4 Tier control panel

Our accreditations and memberships

NACS Supplier logo NAFEM logo British American Bussiness Council Texas MAFSI logo FCSI logo FEDA logo CFESA logo Southlake Chamber of Commerce AutoQuotes KCL logo Queen's Award